General Returns Policy

You may return most new, unopened items sold and fulfilled by cccusi.com within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Partial refunds

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund

We'll initiate a refund after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

5 to 10 business days for us to receive your return from the shipper

3 to 5 business days for us to process your return

The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

How Refunds are Issued

If you used a cccusi.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

Non-Returnable Items

cccusi.com does not accept returns of the following items:

Gift cards

Items purchased from sellers other than cccusi.com

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

Gift Returns

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned.

You may return most new, unopened items sold and fulfilled by cccusi.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.